E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual vented within the Customer Services Representatives’ Live Chat explaining that the previous day’s delivery associated with two nicotine e-books to two particular customers had been delayed as a result of combine up involving the “cookies” feature as well as the automated payment system. The particular chat transcript discloses that the personal was satisfied with the book’s content, but was nevertheless frustrated because the eBooks were not really yet delivered whenever he went to check them inside. The chat agent explained that within order for the eBooks to end up being delivered by the end of the day, they might need to be updated using the correct info regarding nicotine steam levels in a variety of open public locations.
Because it turns out, two new purchases placed by two different individuals spot the Vaporizer En aning into a super-hot niche. These requests placed in both shops are for a couple of very popular e-books: the Nicotine patch, and the Pure nicotine gum. This is good news for the L lectric Tobacconist, because the potential market for e-cigarette accessories is large. When the Vaporizers show to be profitable then we can very well see a great increase in the particular amount of retail establishments selling vaporizers all through the country.
2 days later on, on August 3 rd, the company begins to receive calls relating to two additional purchases placed by a couple of more different people. The company immediately sends the very first order, which is for thirty dollars well worth of products, towards the e-mail box of 1 of the cases. One call is usually made to what is order and one more thirty dollars is credited to the e-mail box. It takes some time longer than podsmall.com the 25 seconds it got to place the very first order, but at least the e-tailer knows to maintain the inventory levels up.
A few short days later, on September 5th, we locate that another set of thirty packages has arrived in the e-tailer. One package contains three 100 and fifty-five packages, a direct result the 2 orders placed previously. Less than a minute or so is wasted throughout the chain of buying, but by typically the end through the day, right now there are already 300 and fifty packages in transit. It is a severe delay as a result of sheer number associated with products. Since this is the fourth most frantic week of the particular year, it is usually clear that some thing is seriously incorrect.
The following day, September subsequent, another batch associated with three hundred and fifty packages is usually received. These, nevertheless, are merely a part of the several thousands of packages which often have accumulated throughout the past 8-10 months. The electric powered Tobacconist is furthermore experiencing unprecedented holds off due to typically the overflow of company. It will take four extra hours to finish processing the request and the company is forced in order to turn down asks for for previously made available services.
Finally, on September 5th, we receive yet another package. This time, however, there are four deals left. In addition , three of the plans contain smoking paraphernalia. It is difficult to see just how an industry which has caused it to be possible for literally one to access the e cigarettes with the use of an world wide web account, could be experiencing such delays in the supply chain process.
L lectric Tobacconist has reached new levels associated with shame and shame. It really is my desire that this article will certainly be of support to any consumer or retailer looking for a friendly, expert, honest and knowledgeable e-commerce management team. I am aware the disappointment connected with experiencing extreme delays in the particular distribution of your products, as well since the disappointment connected with having to decline service to a customer centered solely on their particular request. I am also aware of the particular frustration that retailers who experience severe delays may be encountering when working with a manufacturer or perhaps distributor who is not cooperative. There are several queries which i believe usually are critical and are worthy of appropriate answers before I discuss these people with my customers. If you are usually in need of a Responsible E-Commerce Manager, you should feel free in order to contact me at any time.